Our infrastructure

You won’t think about things like fully redundant servers, enterprise–level delivery engines and in-house deliverability expertise. Our developers would cover everything you need.

Maintain a good sender reputation

A sender reputation is one of the crucial factors in your email delivery. If ISPs don't know you or don't like what you're sending, you won't be invited back. We're constantly working to establish our good reputation. The better sender reputation, the higher chance your campaigns reach the inbox.

	Human Approval Process Before sending a campaign, every new customer will be reviewed by our team to make sure they meet our criteria covering permission, email content, privacy.
	ISP Feedback Loop eDM Commander is integrated into the feedback loop of ISPs such as Yahoo, Hotmail and AOL. The system will detect if subscribers report you as spam, and remove them from your list automatically.
	Email Authentication Authenticate email to let you prove your identification by using technologies like Domain Keys protecting your reputation and improving deliverability.
	Bounces and Complaints Handling Automatically detect different kinds of bounces and react accordingly. Invalid addresses are removed immediately; temporary fails will be sent again before removal based on best practice.
	Best Practice Built-in Allow confirmed opt-in for all subscriber lists by including a single click unsubscribe link in all campaigns and getting your subscribers maintain their own subscription through preference centers.
	3rd Party Monitoring Tools A number of third party tools are used to monitor our inbox delivery to the leading ISPs, which allow us to recognize potential delivery issues and make immediate reaction. We monitor all major blacklists daily.

Secure & Reliable Server

Keep your data safe, secure and always available! We have a state-of-the-art redundant server cluster in a world-class data center. All data is stored on servers behind a constantly maintained firewall using a high level of encryption.

	World-class Data Center We use a data center which is monitored 24x7 for all aspects of operational security and performance. It is equipped with most advanced security such as biometrics and sensors for intrusion detection.
	Careful About Data Security All sensitive data is stored on servers behind a constantly maintained firewall. To reinforce the security, the database servers are protected by additional access restrictions and sensitive data encryption.
	Contingency Plan We make smart redundancy at every layer of our application to ensure a smooth recovery in case of any types of hardware failure. All data is securely backed up offsite for the rare event of a system-wide failure.
	Strict Privacy Policy To ensure your data is kept safe and secure, and never shared with third parties, we have our strictly enforced privacy policy. Only limited permitted staff has the access to your account in order to provide support.